Privacy Policy

Last updated: January 2024

Introduction

White Whale Marine Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form (name, email address, phone number, company name, message)
• Subscribe to our newsletter (email address)
• Communicate with us via email, phone, or WhatsApp
• Submit a service inquiry or request a quote

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or search terms

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process and fulfill service requests, including ship agency, chandler, and marine contracting services
• To send administrative information, such as updates to our terms and policies
• To improve our website, services, and user experience
• To comply with legal obligations and regulatory requirements
• To protect our rights, property, and safety, and those of our clients

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and conducting business, provided they agree to keep your information confidential
• Legal Compliance: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Consent: With your explicit consent for any other purpose

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms and external resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Your Rights

Depending on applicable law, you may have the following rights regarding your personal information:

• The right to access, correct, or delete your personal data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the information below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

White Whale Marine Services
Email: info@whitewhalezk.com
Phone: +201030684070 / +201289200482
Address: El Madina El Monawara, Suez, Egypt